Key Performance Indicators
Timely and effective administration and coordination support maintaining service level agreements and achieving deadlines.
Timely and professional communication assistance for inbox and diary management, which manages multiple priorities and meets the Executives? requirements.
Efficient business support activities through the accurate collation, preparation and presentation of complex and sensitive information and data.
Administration & Coordination
Arranging travel, accommodation, relevant visas for frequent business travel for internal and external meetings/events for each Executive.
Coordinating internal/external meetings and work closely with internal and external stakeholders to ensure attendance and necessary documentation is distributed in a timely manner.
Organising global video/telephone conferences across multiple time zones.
Collating and issuing the agenda and minutes for regular meetings along with agreed follow up actions.
Managing, monitoring and reporting when necessary the processing and coding of invoices and expense claims for each Executive.
Ensuring all hardcopy and electronic materials containing confidential information are securely stored and only accessible to those authorised to view such content.
Pro-active & complex diary management syncing with various time zones.
Inbox management for each Executive to meet their requirements and to support prioritisation of tasks.
Managing incoming/outgoing communication for the Executives as appropriate to manage expectations of internal and external customers.
Building strong relationships with Informa divisions within the global business.
Meeting and greeting visitors at all levels of seniority.
Attend relevant meetings to ensure representation.
Supporting the Executives to research and collate data, prepare reports and presentation packs for different stakeholders
Contributing to and monitoring specific projects as assigned or agreed by the Executives such
Organising and coordinating events
Minimum Education Level:
Educated to degree level or equivalent
Background Knowledge & Experience:
Previous comprehensive EA experience
Proven experience of working with large, complex quantities of data with ability to present information in a concise and easy to read format
Electronic diary management
Processing visa documentation, travel arrangements,
Working across time zones
Previous use of Skype for business, and online meeting/conferencing technology
Excellent verbal and written communication skills and professional telephone manner
High standards of accuracy, quality and attention to detail
Strong time management skills and ability to prioritise under pressure without compromising quality
Flexible and possess ability to adapt to fast changing environment
Enthusiastic, confident, “people orientated” personality required – able to liaise with people to achieve work goals whilst enhancing relationships
Ability to keep information organised and confidential
Helpful, discreet and mature approach to work
Advanced skills in Microsoft Office ? in particular PowerPoint and Excel