Description

What Is In It For You
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Be a part of the Fairmont Flagship Hotel in the Middle East
Experience the hustle of a dynamic, fast paced hotel located in the heart of the City’s commercial district
Take advantage of opportunities to be recognized for your professional contributions
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Demonstrate Accor and Fairmont?s brand service plus standards in all interactions
Provide a warm welcome & fond farewell to guests and assists Guests? according to brand standards
Remain observant and respond to each Guest who approaches the Reception Desk
Is an ambassador of Fairmont Dubai by providing an excellent first impression
Maintain a perpetual presence on the Reception Desk throughout the hours of the shift
Greet all Guests courteously, using the Guest?s name whenever possible
Follow Hotel?s telephone etiquette standards
Follow Occupational Health & Safety regulations
Ensure adherence to Accor?s Code of Ethics
Drive Rate & RevPAR through up-selling room brand
Proudly promote the hotel facilities, looking for opportunities to enhance a guest?s stay through up-selling

Your Experience And Skills Include
Service focused personality is essential; experience is an asset
Prior experience working with Opera or a related system
Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills
Fluency in English; additional languages are a plus
Must have the ability to handle cash effectively and accurately

Location