Work closely with other departments and Cluster to constantly improve services/dialogue provided to the market and internal customers
Support the definition of new process inside the Sales Dept in terms of contents, coordination, timeline, delivery, with the aim to optimize and simplify
Responsible for taking the ownership of special projects roll-out, ensuring extensive cross functional coordination aimed at proper execution
Internally and/or externally coordinate openings /upgrades /refit /closures projects.
Owner of the local CMS and newsletter.
Create operative handbooks for the use of the existing in-store tools
Coordinate the maintenance of the Sales Database
Supervise and maintain the B2B platform in order to continuously improve the tool and the usage from Sales field team at cluster level
Plan budget (Capex and Opex) in the area of responsibility aligning to the given business objectives and quarterly revise forecasts
Check the monthly budget consumption in the areas of responsibility (provided regular cost registration)
Be the point of contact for all the communications to and from the Customer Service team
Responsible to guarantee internal compliance, accordingly with GO, Cluster, local rules and regulation, also maintaining business trade licenses and annual service agreement updated
Coordinate internal auditing activities
Coordinate inventory stock process
Collect and give regular updates on work and migration standards
Assist in whole process of Civil Defense, CCTV, Alarm connection for office and stores and facilitate the data update of police alarm password in Abu Dhabi and Al Ain Police portal.
Support and follow up with the completion of Security Industry Regulatory Agency (SIRA) remarks, approval of the exemption request and inspection request.
Be the point of contact for all the vendors for any accounting and admin topics
Be the SSC point of contact for any topics related to AR/AP, credit controlling, GL, staff expenses
Responsible for checks handling (approval, register, journal vouchers, etc.)
Responsible maintaining petty cash for office and store general expenses and reporting it in Acubiz
Be the main contact for the banks with regards credit cards issues and request
Credit Controller and Accounts Payable Support
Managing staff expenses
Preparing payroll deductions to be submitted every month.
Computing the insurance expenses to be allocated to each department and stores
Ensure new employees have IT set and phone ready
Manage all fixed assets in the Office along with Office Register
Answer all queries from employees regarding fixed assets
Cooperate with the IT department with requesting new equipment, checking all orders placed by IT
Take care of office maintenance.
Managing issues coming out in the Office (AC leaking, emergency glass broken etc.)
Planning maintenance works and cleaning services
Employees first point of contact for any query
Etisalat and DU first point of contact
Professional Qualifications And Technical Skills
Min 5+ years? experience in a similar role within a Retail or FMCG company
Min 2+ years? experience in people management
Experience from International organization
Strong Leadership skill
Strong analytical skills
Detail oriented without losing the big picture.
Great interpersonal skills, ability to communicate in a clear, concise, understandable way and listen attentively to others.
Ability to adapt and respond to dynamic and ever changing work situations and environments.
Excellent time management skills and problem solving.
Good organizational and planning skills.
Excellent customer orientation and problem-solving attitude.
Customer focus, setting high standards for quality
Highly adaptable to multicultural workplaces