Accountable for customer satisfaction through quality of service and precise communication including equipment safety and performance
Accountable for resolving customer service quality complaints and invoicing complaints related to maintenance operations
Responsible for the delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations
Accountable for the control of the field operations costs, callouts, and service repairs sales.
Accountable for managing the third-party inspections visits and follow-up actions
Validates the service contract technical terms with sales
Accountable for the planned maintenance scheduling, optimized routing, and performing site audits
Responsible for investigating accidents and following company policy on evidence custody and internal reporting
Accountable for the performance of assigned technicians and being accountable for their motivation and competence development.
Bachelor?s Degree in Engineering or equivalent
Minimum 5 years? experience with a proven track record in a similar role
Excellent understanding of the Service/ Maintenance business
Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service
Strong leadership abilities, operation analysis skills, and ability to plan for improvement
Fluent in English communication skills.